Returns:
Your mobile phone or accessories purchased from us can be returned and cancelled within 14 days of receipt of the goods -
*Items bought will be only refunded if its Faulty. Please note any handsets returned outside of 14 days cannot be disconnected.
Return Process:
All returns require a returns authorisation code, which can be obtained by calling 01708 222 230. Please note that unsolicited returns and/or used handsets will not be processed and will be returned to the contract holder. If there is an associated airtime agreement, you will remain liable to pay for the line rental until the unused phone and all other goods we supplied to you are received back by us in their original packaging. You have 14 days to notify us if you are not entirely happy, and then a further 14 days to return it - Please note if we do not receive your handset within this time frame, we will not be able to disconnect it after this period - In order to receive your refund, and cancel any contract phones, we ask that you return the entire goods in the original condition with all the packaging, along with any free gifts and/or promotional items sent out with the order. The customer is fully responsible for the goods until we receive the goods back. If there is anything missing from the kit, e.g. Missing Charger, it will be returned back to you. If you should return a phone to us we recommend you use ‘Royal Mail Special Delivery’ as this will insure your product up to its retail value and should cost no more than £10. We cannot refund for items downloaded on to mobile phones or sim cards such as ring tones, logos, games, or content which is lost due to faults or returning of products.We cannot make reimbursements for any loss of data, such as phone book or personal information that is stored on your mobile phone or sim card and subsequently lost due to a fault or request to return the product. We recommend you back up any data stored on your mobile phone as often as possible, so as to avoid such issues.
Please note:
All pay monthly contracts will initially be set up by direct debit, should you wish to change your monthly payment method, you should contact your mobile phone operator to do so.Please note additional charges may apply for non direct debt payments and a list of these can be found on the relevant network website. There is a Maximum purchase of 1 handset per customer in any one transaction.